FAQS

AmienLorier Frequently Asked Questions

1. What is your return policy?
We accept returns within 14 days of delivery on unworn items in their original condition with all tags attached. Each return is reviewed to ensure it meets our quality standards before processing.

2. Is my personal information secure on your website?
Absolutely. All transactions are encrypted and handled through trusted, secure payment systems to ensure your information remains completely protected.

3. How long does shipping take?
Orders are carefully prepared within 1–2 business days and delivered within approximately 4–8 business days. Once dispatched, you’ll receive a tracking link to follow your order from our studio to your door.

4. Do you ship internationally?
At this time, AmienLorier ships exclusively within the United States.

5. How can I track my order?
When your order ships, you’ll receive a confirmation email containing your tracking number and a direct link to monitor delivery progress.

6. What should I do if my item arrives damaged or incorrect?
Please contact us immediately with your order number and images of the issue our team will ensure it’s resolved without delay.

7. What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, Google Pay, Maestro, Shop Pay, and Apple Pay.

8. Are products always available?
Our collections are produced in limited quantities. We update our site daily, though select pieces may sell out quickly. Should an item become unavailable, we’ll do our best to offer an alternative piece to complete your order.